Common Questions

FAQ

How much does a repair cost?
You'll get an estimate within 48–72 hours of drop-off, before any work begins. Most repairs range from $60–$220 depending on parts needed.
Do I need to ship my machine in?
You can drop it off in person or ship it to us. We'll send packing instructions once your request is confirmed.
How long does a repair take?
Most repairs are completed in 3–5 business days after diagnosis. Parts availability can occasionally extend this.
Do you provide a loaner machine?
Where available, yes — let us know when you book so we can set one aside for you while your machine is in for repair.
Which brands do you service?
All major espresso machine brands, commercial and home — De'Longhi, Breville, Jura, Gaggia, Saeco, Rancilio, Nespresso, Krups, Smeg, La Marzocco, Faema, Nuova Simonelli, Astoria, and more. We're especially experienced with Lavazza and Illy equipment, with 15+ years of hands-on experience across all of it.
Is there a warranty on my repair?
Yes — any part we replace is covered by a 90-day warranty against the original issue we diagnosed. This doesn't cover new problems caused by water quality, such as scale buildup from unfiltered spring or well water — we recommend filtered water to protect your machine going forward.